Adil (“we”, “us”, “our”) is committed to protecting your privacy and handling your personal information transparently and responsibly. This Privacy Policy explains how we collect, use, store, disclose, and safeguard your information when you interact with the Adil online grocery eCommerce website, mobile applications, and all integrated services (“Platform”).
By using the Platform, you consent to the practices described in this Policy.
1. INFORMATION WE COLLECT
We collect information in several ways to support account management, shopping activity, payment processing, content interaction, logistics operations, analytics, and platform optimisation.
1.1 Information You Provide
Account registration data: name, email address, mobile number, password.
Profile details: addresses, preferences, saved lists, and wishlist activity.
Order information: purchased products, delivery instructions, transaction history.
Payment information: tokenised card details processed securely by payment partners (we do not store raw card numbers).
Support communications: messages sent to customer services.
User-generated content: reviews, comments, uploaded media, recipe submissions, or editorial contributions.
1.2 Information Collected Automatically
Through cookies, tags, and analytics tools integrated within the Platform, we collect:
Device identifiers, IP address, browser type, OS
Behavioural data (pages visited, search terms, navigation flows)
Shopping cart activity and conversion events
Delivery location verification and timestamp data
Interaction with email and SMS notifications
These insights support order fulfilment, personalisation, fraud prevention, and platform optimisation (including SEO, UX and operational enhancements).
1.3 Information From Third Parties
We may receive data from:
Payment processors
Logistics partners
Retail suppliers
Fraud-prevention services
External APIs integrated into the Platform
Identity verification tools (if required)
We only process data from third parties where it is necessary to operate the Platform or comply with legal obligations.
2. HOW WE USE YOUR INFORMATION
We use your personal information to:
2.1 Operate and Improve the Platform
Manage user accounts
Provide personalised content, product recommendations, and search results
Maintain accurate product listings and inventory
Track and analyse usage of the Platform for ongoing improvements
2.2 Process Orders
Verify and confirm orders
Handle payments securely
Manage delivery, returns, and refunds
Provide order updates through email/SMS notifications
Support logistics routing and fulfilment
2.3 Communications
Send service announcements (order confirmations, delivery alerts, password resets)
Respond to customer support enquiries
Send marketing communications where legally permitted and where you have not opted out
2.4 Analytics, Personalisation & Optimisation
Your data supports:
Website and mobile app performance analytics
Event tracking (e.g., search → add-to-cart → checkout flow)
SEO tagging and behavioural modelling
Fraud prevention and transactional risk analysis
A/B testing and conversion optimisation
Reporting dashboards used internally for operational efficiency
2.5 Legal & Compliance
We may use or share information to comply with applicable laws, regulatory requests, fraud investigations, or disputes.
3. COOKIES & TRACKING TECHNOLOGIES
We use cookies and similar technologies to:
Recognise returning users
Maintain session integrity
Enable secure checkout
Measure and optimise performance
Personalise content and recommendations
Users may control cookie settings through their browser, though disabling essential cookies may impact site functionality.
A full Cookie Policy can be provided if needed.
4. SHARING YOUR INFORMATION
We do not sell your personal data. We may share information with:
4.1 Service Providers
Including but not limited to:
Payment processors
Logistics and delivery partners
SMS and email gateway providers
Data analytics and SEO tooling providers
Cloud hosting and infrastructure vendors
Security and anti-fraud vendors
Retail partners (for product and supply coordination only)
These partners must meet contractual and security obligations consistent with this Privacy Policy.
4.2 Legal, Regulatory, and Safety Requirements
We may disclose information if required to:
Comply with applicable laws
Respond to legal proceedings
Protect the rights, safety, or property of Adil, users, or the public
4.3 Business Transfers
If Adil undergoes restructuring, acquisition, or merger, personal data may be transferred according to applicable data protection laws.
5. DATA RETENTION
We retain your personal information:
As long as your account remains active
As required to complete orders and fulfil operational commitments
As required by law, including accounting and audit obligations
Inactive accounts may be anonymised or deleted after a defined retention period.
6. DATA SECURITY
We use a combination of administrative, technical, and physical security measures to protect your data, including:
Encrypted data transmission (HTTPS/TLS)
Secure authentication protocols
Access controls and permissions
Regular server and infrastructure diagnostics
Security monitoring, logging, and audits
Despite these measures, no online platform is entirely risk-free, and users should take precautions with their login credentials.
7. INTERNATIONAL DATA TRANSFERS
If your data is transferred internationally (for example, where service providers host data outside your country), we ensure such transfers comply with applicable data protection regulations through contractual and technical safeguards.
8. YOUR RIGHTS
Depending on your jurisdiction, you may have the right to:
Access the personal data we hold about you
Request correction of inaccurate data
Request deletion of your account or personal information
Object to certain types of processing
Withdraw consent for marketing communications
Request data portability
To exercise any of these rights, contact us using the details below.
9. CHILDREN’S PRIVACY
The Platform is not intended for individuals under 18, and we do not knowingly collect data from minors.
10. THIRD-PARTY LINKS
The Platform may contain links to external websites or applications. We are not responsible for their privacy practices.
11. CHANGES TO THIS PRIVACY POLICY
We may update this Policy to reflect operational changes, regulatory updates, or security improvements. Updates will be posted with a revised “Last Updated” date.
Continued use of the Platform after Policy changes constitutes acceptance of the updated terms.
12. CONTACT INFORMATION
For privacy-related queries, data access requests, or general support, please contact us via the Contact Us section on the Platform.