Welcome to the Adil online grocery eCommerce platform (“Platform”). These Terms & Conditions (“Terms”) govern your use of the Platform, including the website, mobile applications, ordering services, loyalty features, editorial and recipe sections, and all associated digital modules available within the Adil ecosystem, including tools relating to user accounts, SEO tagging, logistics, inventory, content publishing, media libraries and API integrations. (Ref: Terms & Conditions Libraries and Contact Us, Terms & Policy Module ; Contact Us, Terms & Policy Module )

By accessing or using the Platform, you acknowledge and agree to be bound by these Terms.

1. DEFINITIONS

• “Platform” means the Adil online grocery eCommerce website, applications, systems, and all associated digital components.

• “User”, “you”, or “your” means any individual or entity accessing or using the Platform.

• “Account” refers to a registered profile created through the Platform.

• “Products” means all groceries, general merchandise, and FMCG items listed for sale.

• “Content” means editorial articles, recipes, images, video, product descriptions, or any material published through the Platform.

• “Retail Partners” refers to third-party suppliers, vendors, or merchants operating within the Adil ecosystem.

• “We”, “us”, or “our” refers to Adil and its authorised operating entities.

2. ACCEPTANCE OF TERMS

By registering an account, browsing, or purchasing on the Platform, you accept these Terms without limitation. If you do not agree, you may not use the Platform.

3. USER ACCOUNTS

3.1 Registration Requirements To use certain features, you must register an account and provide accurate, complete information. The Platform’s user profiling, address books, wish lists, and order history tools are part of the Account system. (Ref: Registration and User Profiling; User Account Section )

3.2 Account Security You are responsible for maintaining the confidentiality of login credentials. The Platform uses an Authentication & Security Module to safeguard your information; however, you remain liable for all activity under your account. (Ref: Authentication & Security Module )

3.3 Account Suspension/Termination We may suspend or terminate accounts for suspicious activity, payment issues, policy violations, or misuse of the Platform.

4. ELIGIBILITY

You must be at least 18 years old to purchase Products. Parents/guardians are responsible for any activity conducted by minors using their accounts.

5. PRODUCT LISTINGS & CONTENT ACCURACY

5.1 Product Representation We strive for accuracy in product descriptions, pricing, images, nutritional details, and stock levels. However, variations may occur due to supplier updates, real-time inventory fluctuations, or typographical errors.

5.2 General Merchandise & Grocery Mapping All product categorisation follows the platform’s dynamic mapping architecture and may be updated without notice. (Ref: Grocery & General Merchandise Mapping )

5.3 Recipes & Editorial Content Recipes, nutritional advice, and editorial articles are provided for general information only. They should not be considered medical or dietary advice. (Ref: Editorial & Recipe Categorisation Modules )

6. ORDERING & CONTRACT FORMATION

6.1 Order Acceptance When you place an order, you make an offer to purchase the items. The order is only accepted once you receive a confirmation notification or invoice. (Ref: Order Status Tracking Module; Invoice & Receipts Module )

6.2 Order Modifications Orders may be modified or cancelled subject to cut-off times and operational constraints.

6.3 Substitution Policy If items are unavailable, we may offer substitutions of equal or higher value, unless you opt out.

6.4 Right to Refuse Orders We reserve the right to refuse or cancel orders due to stock errors, pricing inaccuracies, account issues, or suspected fraudulent activity.

7. PRICING, PAYMENTS & TAXES

7.1 Pricing Policy Prices and promotions apply at the time of order placement and may change without notice.

7.2 Payment Methods We support multiple payment gateways integrated via our Payment Module. (Ref: Payment Module / Gateway Integration )

7.3 Failed Payments Orders with failed or incomplete payments will not be processed.

7.4 Taxes & Fees All prices include or exclude tax in accordance with local regulations. Delivery charges are shown at checkout.

8. DELIVERY & LOGISTICS

8.1 Delivery Coverage Delivery zones and availability are determined by our Logistics Management Centre. (Ref: Logistics Management Centre )

8.2 Delivery Windows You may select from available delivery slots. Slot availability is not guaranteed.

8.3 Delivery Conditions If you are unavailable at the delivery time, the order may be returned, rescheduled, or cancelled, possibly incurring fees.

8.4 Temperature-Sensitive Goods Cold chain items must be received promptly to maintain quality. We are not responsible for spoilage caused by delays in receipt.

9. CANCELLATIONS, RETURNS & REFUNDS

9.1 Cancellations You may cancel orders until they enter the picking or dispatch stage.

9.2 Returns Due to hygiene and safety regulations, certain items (fresh produce, dairy, frozen, opened packages) may not be eligible for return.

9.3 Defective or Incorrect Items We will replace or refund items that are damaged, missing, or incorrect.

9.4 Refund Timelines Refunds are processed through the original payment method within standard banking timelines.

10. USER-GENERATED CONTENT

10.1 Publishing Content on the Platform By submitting reviews, comments, recipes, images, or other materials, you grant Adil a royalty-free, perpetual, worldwide licence to use, modify, publish, distribute, or display such content on the Platform. (Ref: Media Libraries; Editorial Content Features; Blog Module; Review Module )

10.2 Content Standards You may not upload or publish content that is illegal, defamatory, misleading, abusive, infringing, or harmful.

10.3 Moderation Rights We reserve the right to review, edit, or remove content at our discretion.

11. INTELLECTUAL PROPERTY

All Platform Content — including product data, imagery, editorial articles, recipe content, design elements, code, data structures, dashboards, tagging schemas, and AI-powered features — is the intellectual property of Adil or its licensors.

You may not copy, reproduce, modify, distribute, or reverse-engineer any part of the Platform.

12. DATA PROTECTION & PRIVACY

12.1 Data Handling Your personal data is collected and processed to enable ordering, delivery, personalisation, account management, analytics, fraud prevention, and operational optimisation.

12.2 Analytics & Tracking The Platform incorporates advanced analytics integration, SEO dashboards, tagging systems, and reporting modules to optimise performance and customer experience. (Ref: SEO tagging dashboards; Analytics Integration; Reports Dashboard )

12.3 Third-Party APIs Some services rely on external API integrations, which may process data subject to their own privacy practices. (Ref: 3rd Party API Toolkit )

12.4 Security Measures Your data is protected through encryption, authentication protocols, and the platform’s security architecture. (Ref: Authentication & Security Module; Server Infrastructure Diagnostics & Maintenance )

For full details, please refer to the Privacy Policy.

13. PLATFORM AVAILABILITY & MAINTENANCE

We strive to keep the Platform operational at all times, but we may conduct scheduled or emergency maintenance, impacting performance or availability. (Ref: Server Infrastructure Diagnostics & Maintenance; Version Controls; Deployment )

We are not liable for interruptions caused by technical issues, internet outages, cyber-attacks, or external service providers.

14. PROHIBITED USES

You may not:

• Interfere with Platform security, infrastructure, or performance.

• Scrape data without prior written consent.

• Manipulate pricing, promotions, or loyalty systems.

• Misuse the review or content publishing tools.

• Circumvent authentication, payment processes, or analytics systems.

15. LIABILITY & INDEMNITY

We are not liable for:

• indirect or consequential losses;

• delays caused by third-party logistics providers;

• inaccuracies arising from supplier-provided product data;

• damage resulting from user negligence or misuse of Products;

• temporary unavailability of the Platform.

You agree to indemnify Adil against claims arising from misuse of the Platform or violation of these Terms.

16. CHANGES TO TERMS

We may update these Terms from time to time. Continued use of the Platform constitutes acceptance of the updated Terms.

17. GOVERNING LAW

These Terms are governed by the laws of the relevant jurisdiction in which the Adil Platform operates.

18. CONTACT INFORMATION

To contact Adil regarding these Terms, or for support relating to orders, accounts, or content, please use the “Contact Us” tools within the Platform. (Ref: Contact Us, Terms & Policy Module )